CAR REPAIR & SERVICING · INGLEBURNWhen you send an enquiry, we use your name, email address, optional phone number and message to respond. The message is delivered to the workshop’s email inbox. Please do not include payment details or other sensitive information.
The website uses basic security controls to reduce spam. Short-lived security records may be used to limit repeated submissions.
If enabled, self-hosted Umami analytics measures page visits and interactions such as booking, phone and directions clicks. We do not include enquiry contents or contact details in analytics events.
Online booking opens ARI, a separate service with its own privacy terms. Email and booking providers handle information under their respective terms.
Contact sales@automediks.com.au to ask about the information you have provided. This policy is a draft awaiting business review of retention periods, providers and access arrangements.
Chat and callback requests
The workshop guide uses predefined local rules first. If AI assistance is available and you explicitly allow it, ambiguous vehicle and symptom descriptions may be processed by OpenAI to interpret your enquiry and suggest a follow-up question. Names and contact details are excluded from the profile sent to AI, and recognised identifiers are removed from message text where possible. Please avoid entering personal identifiers into symptom descriptions. Do not enter payment details, registration, VIN or sensitive personal information in chat. AI processing is optional and is separate from enquiry and marketing permission. When you submit a callback or chat enquiry, Automediks saves your name, email, optional phone number, reviewed message, collected vehicle/symptom profile, consent choices and submission time in its private Strapi system to respond to your request. An email notification is also attempted.
Marketing is optional. You can choose email updates, SMS updates, both or neither. Requesting help does not subscribe you. Consent choices and the wording shown are recorded with your request. Contact Automediks to withdraw consent, ask about your information or request its correction or deletion. Marketing messages must provide an unsubscribe option.
A session storage flag remembers whether you have used or dismissed the help invitation so it does not keep appearing while you browse. Chat is not retained as a conversation in Strapi. The vehicle/symptom profile, contact details, summary and consent choices are sent to Automediks only when you explicitly agree in the chat. AI requests use store:false; OpenAI may retain abuse-monitoring logs under its applicable API data policies. Any displayed price is an estimate only. Contact Automediks to discuss your options and get an exact price. Private operational usage records contain escalation reasons, model, token totals and estimated API cost, not chat messages. Short-lived interpretation caches are session-scoped; reusable cross-visitor cache entries contain only generic intent and question identifiers. Your chat, collected details and draft contact preferences are remembered in this tab using session storage for up to 30 minutes of inactivity, so you can continue as you browse. Start again clears this conversation. Your optional AI choice is remembered separately for this browser session. Details are sent to Automediks only after you confirm in chat.
